The Pennrose S.E.R.V.I.C.E pledge
SATISFACTION: We will make your living experience positive, acknowledging all your requests and making your satisfaction our primary focus.
ENGAGEMENT: We will be fully engaged in our interactions with you and provide you with our complete attention in a pleasant and professional manner.
RESPONSIVENESS: We will promptly and accurately respond within one business day to all telephone and email inquiries.
VALUE: We will take care of your home as if it were our own, monitoring the community grounds daily and having our trained maintenance staff handle preventative maintenance to keep the community appealing.
INFORMATIVE: We will keep you informed about all the resources available to you as a Pennrose resident.
COMMITMENT: We will commit ourselves to enhancing your life by continually identifying ways to improve our practices and by providing consistently superior service.
EXCELLENCE: We will deliver the very best in customer service and value by continually exceeding your expectations and providing the best living experience possible.